Centerpointe Research Institute Terms & Conditions

General Product Terms & Conditions

Digital Downloads (Soundtracks, Suites, Courses, Other…)

Please note that no refunds are available for “digital/downloadable” products. Your purchase is final at the time you place your order.

Centerpointe guarantees this digital product to be free from defects. If you find a defect with any part of the digital product, please contact the Centerpointe Support Team for prompt assistance.

You may access and use this digital product on any media device that supports it, including multiple devices.

It is the buyer’s responsibility to ensure that their media devices (including phones, laptops, tablets, etc) are capable of downloading and displaying/playing the media as offered.

You may download this digital product multiple times to multiple devices for your own personal use only.

You may not sell, share, license, or otherwise transfer this product to another person or company without the prior consent of Centerpointe Research Institute. You may not share any part of this product via social media/streaming platforms.

Product Formats: Please note that not all of our products are available in CD format. Only products that explicitly state they are delivered in CD format will be provided as CDs. All other products are available in MP3 format only. It is the customer’s responsibility to verify the format of the product they are purchasing.

Centerpointe guarantees CDs to be free from defects. If you find any defect with any of the CDs, please contact the Centerpointe Support Team for prompt assistance.

CD versions of this product are offered with a one-year money-back guarantee from the date of purchase. This includes purchases of CDs that include mp3 (digital download) versions.

To receive a refund, you must contact our support team to request a return authorization number and/or make arrangements to return the product. Products received without a return authorization number will not be eligible for a refund.

Returned products must be received within 365 days from the date of purchase. Products received after one year from the purchase date will not be eligible for refunds and will be returned to the purchaser at the purchaser’s expense.

The purchaser is responsible for any and all shipping costs associated with the return of merchandise.

All written, transcribed, and recorded content, including PDFs, mp3s, MP4s, or other media, is protected by copyright. Any use, reproduction, or dissemination of this content in whole or in part outside of the Terms outlined here without the consent of the copyright holder (Centerpointe Research Institute) is prohibited by law.

Centerpointe products are not offered as a substitute for professional medical or mental health care. The content and information provided with these programs are not intended to diagnose, treat, or cure any physical or mental condition or illness.

All information, instructions, audio, or other media included with this product is intended for therapeutic support and educational purposes only.

For any questions or issues, contact the Centerpointe Support Team: support@centerpointe.com – 503-672-7117

Headphones – Earbuds – Sleepphones – Runphones

Please note that no refunds are available on headphone, earbud, Runphone, or Sleepphone purchases. If you find any physical defect in your product within the warranty period, you can return it for an exchange. The buyer (you) is responsible for all shipping costs on returned or replaced products. In certain circumstances, as determined by Centerpointe Research Institute, a credit may be issued for the return of the product. This warranty is not transferable to 3rd parties and applies only to the purchaser. This warranty is provided in addition to those provided by consumer law.

• CRI-300 Headphones  – 2 Year Warranty
• CRI-400 Earbuds – 2 Year Warranty
• CRI-500 Wireless Earbuds – 1 Year Warranty
• CRI-600 Wireless Headphones – 1 Year Warranty
• Sleepphones, RunPhones, Wireless Sleepphones – 60 Days(Manufacturer warranty is 1-year)

Damage or defects caused by the user, including accidental damage, or associated with normal use over time (wear and tear) are not covered by this warranty. The original warranty period remains in effect when a warranty replacement is issued.

It is the responsibility of the purchaser to ensure that their devices or other accessories are compatible with the headphones or earbuds, including, but not limited to, cable/port connections (3.5mm headphone jacks, USB-A and USB-C ports), and wireless connectivity (Bluetooth).

License Agreement

This License Agreement governs your use of all Centerpointe Research Institute soundtracks, programs, and related products, in any format (including MP3, CD, or other media). This includes, without limitation, The Holosync Solution Program and each of the soundtracks and components within it — including Awakening Prologue, the Deeper Levels, and ICLM — as well as any other Centerpointe soundtrack, program, course, or related product now offered or offered in the future. Throughout this Agreement, “the Program” refers to the specific Centerpointe product(s) you have licensed, together with their related documentation. 

Please read this License Agreement carefully before using the Program. By using the Program, you are agreeing to be bound by the terms of this Agreement. This Agreement applies to all Centerpointe soundtracks, programs, and related products, including The Holosync Solution Program and the soundtracks and products within it.

1. License and Restrictions on Use. Centerpointe Research Institute, Inc. (”Licensor”), hereby grants you a nontransferable, nonexclusive license to use the program and related documentation (collectively, the “Program”, which may include, without limitation, any Centerpointe soundtrack, program, or related product)  (i) recorded on a CD or otherwise included in a package and/or (ii) available through the website at www.centerpointe.com (collectively, ‘the Media’) subject to the terms and conditions contained in this Agreement. This Agreement is not a sale of the Program. Licensor retains title and ownership in the Program and Media and all rights therein, except for those expressly granted by this Agreement. You may use the Program and Media solely for personal noncommercial use. You may not use (or cause to be used) the Program or Media for rental or for any similar purpose. If you desire to license or otherwise commercially exploit the Program or Media, you must obtain a special license from Licensor for that purpose. You may not modify, loan, distribute or create derivative works based upon the Program or Media in whole or in part. Sublicensing of the Program is prohibited.
2. Limitation on Copying. You may make one (1) copy of the Program for archival or backup purposes only. You must reproduce on such copy Licensor’s copyright notice and any other proprietary legends that were on the original copy of the Program. You may not otherwise reproduce the Program.
3. Confidentiality. The Program contains copyrighted material, trade secrets and other confidential and proprietary information of Licensor or others who have licensed such material to Licensor. You shall not decompile, reverse engineer, disassemble or otherwise reduce the Program to human-perceivable form. You must take adequate steps to protect the Program from unauthorized disclosure, use, decompiling or reverse engineering by others.
4. No Transfer. You may not sell, license or otherwise transfer your rights under this Agreement without the prior written consent of the Licensor. You agree and certify that neither the Program nor any other data received from Licensor will be exported outside the United States to a country that is not a party to the Berne Convention or the Universal Copyright Convention, except as authorized in advance by Licensor, in writing.
5. Intellectual Property. You acknowledge and agree that the Program and all intellectual property rights thereto, including but not limited to copyright, trade mark, patent and trade dress, are owned by Licensor. Unauthorized use, reproduction and the like of the Program may subject you to penalties, including possible monetary damages.
6. Limited Warranty on Media. Licensor warrants that from the date of original license or receipt, the Media shall be free of defects in materials or workmanship under normal use. If any such defect appears within a reasonable time of the date of the original license, the Media may be returned for replacement without charge, provided that all copies of the Program, including the archival copy made pursuant to this Agreement, are returned to Licensor, along with an explanation of the alleged defect.
7. Disclaimer of Warranty on Program. You expressly acknowledge and agree that use of the Program is at your sole risk. The Program is provided “as is” and without warranty of any kind, and Licensor expressly disclaims all warranties, express or implied, including but not limited the implied warranties of merchantability, noninfringement and fitness for a particular purpose. Licensor does not warrant that the Program will meet your requirements or that any defects in the Program will be corrected.
8. No oral or written information or advice given by Licensor or an authorized representative of Licensor shall create a warranty or in any way increase the scope of this warranty set forth in this Agreement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to users in those jurisdictions; however, the above disclaimer shall be applied to the fullest extent permitted by law in every jurisdiction in which this Program and its related materials are distributed.
9. Neither the material contained in the Program licensed pursuant to this agreement nor any coaching that may occur in connection with use of the program or otherwise provided by Licensor is intended for use in the diagnosis, cure, treatment, or prevention of disease or any other medical or mental health condition. The user is urged to consult with competent medical professionals of the user’s choice regarding the diagnosis, cure, treatment, or prevention of disease or any other medical or mental health condition. Statements of benefits made have not been evaluated by the Food and Drug Administration.
10. Limitation of Liability. Licensor’s obligation to replace any defective Media shall be your sole and exclusive remedy for any and all claims against Licensor arising out of or in connection with the Program, whether made or suffered by you or any other party and whether based in contract or tort. Under no circumstances, whether in contract or tort, shall Licensor be liable for indirect, consequential, special or exemplary damages even if Licensor has been advised of the possibility of such damages. In any event, any liability of Licensor out of or in connection with this Agreement or your use of the Program shall not exceed the amount, if any, paid by you to Licensor for the Program.
11. Indemnification. You agree to indemnify and hold harmless Licensor, its directors, officers, employees, owners, agents and licensors harmless for any claims arising out of your use of the Program.
12. Term of Use. This License will terminate immediately without notice from Licensor if you fail to comply with any provision of this License. Upon termination, you must destroy the Program and all copies thereof, including, but not limited to, any archival copies made pursuant to this Agreement.
13. Attorneys’ Fees. In the event that any action, suit or legal proceeding is initiated or brought to enforce any or all of the provisions of this Agreement, the prevailing party shall be entitled to such attorneys’ fees, costs and disbursements as are deemed reasonable and proper by an arbitrator or court. In the event of an appeal of an initial decision of an arbitrator or court, the prevailing party shall be entitled to such attorneys’ fees, costs and disbursements as are deemed reasonable and proper by the appellate court(s).
14. Law; Venue. This Agreement shall be deemed executed in the State of Oregon and shall be interpreted and construed in accordance with the laws of the State of Oregon relating to contracts made and performed therein. Venue shall be proper only in the County of Washington, State of Oregon.
15. Rule of Construction. It is expressly agreed by the parties to this Agreement that the rule of construction that a document should be more strictly interpreted against the person who drafted it shall not apply to any provision.
16. Waiver. No waiver by either party of any breach or default hereunder shall be deemed a waiver of any repetition of such breach or default or in any way affect any of the other terms and conditions hereof.
17. Severability. If any provision of this Agreement is judicially declared to be invalid, unenforceable or void by a court of competent jurisdiction, such decision shall not have the effect of invalidating or voiding the remainder of this Agreement, and the part(s) of this Agreement so held to be invalid, unenforceable or void shall be deemed stricken, and the Agreement will be reformed to replace such stricken provision with a valid and enforceable provision which comes as close as possible to expressing the intention of the stricken provision. The remainder of this Agreement shall have the same force and effect as if such part or parts had never been included.
18. Entire Agreement. This Agreement constitutes the entire agreement between us and supersedes all prior agreements, understandings and proposals (whether written or oral) in respect to the matters specified.

One Year Money Back Return Policy:

For CD and CD/MP3 Orders: A return authorization number is needed for returns and will be issued within one year of shipment of package to customer. To receive a return authorization number, please call (503) 672-7117 between 9:00 and 4:30 Pacific time. Return authorization numbers must be plainly visible on the exterior of the returned package. Return authorization numbers are good only for 7 days. Items returned under the one year guarantee must be returned in good condition. The one year guarantee period expires one year from the date product is shipped and refunds will not be issued for product returns received after that date. Orders must be returned with all items originally sent, other than those items specifically designated as free items to be retained by purchaser. Purchaser is responsible for shipping or postage charges on returned items. All postage must be prepaid. For your protection, insure and/or register the package. Any suspicion of duplication will void all guarantees. Buyer understands that shipping is a service and is not refundable.

For MP3 ONLY orders: If you purchased the MP3 version only, you must mail a written request for a refund to our offices. The letter must be received within one year of the purchase date to be eligible for a refund. Any suspicion of retention or duplication of any returned or refunded program materials will void all guarantees.

Awakening Prologue

Awakening Prologue is the introductory soundtrack of The Holosync Solution Program and is governed by the License Agreement above.

One-Year Money-Back Guarantee. Awakening Prologue is offered with a one-year money-back guarantee from the date of purchase. If you are not fully satisfied, you may request a refund within 365 days of purchase by contacting the Centerpointe Support Team at support@centerpointe.com or 503-672-7117. [This guarantee applies to Awakening Prologue in all formats, including digital download, and is a specific exception to the general no-refund policy for digital/downloadable products stated above.] For any physical (CD) returns, you must first request a return authorization number; products received without one are not eligible for a refund, and the purchaser is responsible for return shipping.

Deeper Level / ICLM License Agreement

DEEPER LEVEL TERMS AND CONDITIONS

1. Intellectual property rights. All intellectual property rights in and to the products are owned or licensed by Centerpointe Research Institute, Inc. Reproduction and uses other than those approved by Centerpointe Research Institute are prohibited by law.
2. No other warranty. Except for Centerpointe Research Institute’s standard limited warranty applicable to a product, Centerpointe grants no implied warranty of noninfringement, merchantability, or fitness for a particular program or product.
3. Advanced payment. Because these products will be custom made, advanced payment is required and ONCE AN ORDER HAS BEEN PLACED OR IS RECEIVED IT CANNOT BE CANCELLED, REGARDLESS OF WHETHER OR NOT THE PRODUCT HAS BEEN CREATED YET. On orders paid for with credit card, the card will be charged when the order is received or placed. NO REFUNDS WILL BE GRANTED. Placement of order occurs when you request the product and give us your credit card number, check, money order or other payment.
4. Customs Fees, Duties, or Taxes Please note that overseas shipments (outside the US) may be subject to customs fees, duties, or taxes and are the sole responsibility of the buyer.
5. Miscellaneous. This order is a contract complete as written. It is a contract deemed made in Oregon, it shall be construed and enforced according to the laws of the State of Oregon, and any suit or action instituted by either party shall be brought in the courts of the State of Oregon, venue being proper in Washington County, Oregon only. No agreement or understanding which alters or extends the meaning of this contract shall be binding unless in writing and signed by both parties. In the event suit or action is instituted to enforce collection or any of the terms of this contract, the prevailing party shall be entitled to recover from the other party such sum as the court deems reasonable as attorneys’ fees at trial or on appeal, in addition to all other sums provided by law.

Gift Cards — Terms & Conditions

These Terms & Conditions (“Terms”) apply to all Centerpointe Research Institute Centerpointe Gift Cards (“Centerpointe Gift Cards”). By purchasing, using, or accepting a Gift Card, you agree to these Terms.

1. Issuer/Terms of Use

Centerpointe Gift Cards are issued and managed by Centerpointe Research Institute.

By signing up for a Web Store Account, you agree to receive occasional promotional materials via email.

2. Use of Centerpointe Gift Cards

• Centerpointe Gift Cards may be redeemed only on shop.centerpointe.com
• Centerpointe Gift Cards cannot be used to purchase additional Centerpointe Gift Cards.
• Centerpointe Gift Cards may not be applied to past purchases.
• Some items and products may not be eligible for Gift Card purchases.

3. Non-Refundable / Non-Transferable

• Centerpointe Gift Cards cannot be returned, refunded, or exchanged for cash, except as required by law.
• Lost, stolen, or damaged cards will not be replaced or refunded.
• Gift Card balances cannot be transferred to another card or account, and they have no cash value outside authorized redemption.

4. Expiration

• Centerpointe Gift Cards expire one year from the date of purchase. No refunds are provided for expired Centerpointe Gift Cards.

5. Balance & Redemption

• To check your balance or redeem, visit https://shop.centerpointe.com/my-account/gift-cards/ or contact support@centerpointe.com.
• Purchases exceeding the card’s balance require another form of payment for the difference.

6. Fraud & Misuse

Centerpointe reserves the right to refuse, cancel, or suspend Centerpointe Gift Cards suspected of fraud, misuse, or violation of these Terms.

7. Limitation of Liability

Centerpointe is not responsible for lost or stolen Centerpointe Gift Cards, unauthorized use, or errors resulting from third-party platforms or resellers.

8. Governing Law

These Terms are governed by and construed under the laws of the State of Oregon, without regard to conflict-of-law principles.

9. Changes to Terms

Centerpointe may modify these Terms at any time. Changes will not affect previously purchased Centerpointe Gift Cards.

10. Contact

For questions or support, please contact: Centerpointe Research Institute Email: support@centerpointe.com Website: www.centerpointe.com

MyHolosync App — Legal Terms

AGREEMENT TO OUR LEGAL TERMS

We are Centerpointe Research Institute, doing business as MyHolosync App (“Company,” “we,” “us,” “our”), a company registered in Oregon, United States at 5801 NE Cornelius Pass Rd. Hillsboro, OR 97124.

We operate the website www.MyHolosync.app (the “Site”), the mobile application MyHolosync App (the “App”), and other related products and services that reference these legal terms (the “Legal Terms”) (collectively, the “Services”). You can contact us by email at support@myholosync.app or by mail to Centerpointe Research Institute, 5801 NE Cornelius Pass Rd., Hillsboro, OR 97124.

These Legal Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and MyHolosync App, concerning your access to and use of the Services. By accessing the Services, you acknowledge that you have read, understood, and agreed to be bound by these Legal Terms. IF YOU DO NOT AGREE TO ALL THESE TERMS, YOU ARE PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

We will notify you of any scheduled changes to the Services. By continuing to use the Services after any changes, you agree to the modified terms. The Services are intended for users who are at least 13 years of age. Minors must have their parent or guardian read and agree to these Legal Terms before using the Services. We recommend that you print a copy of these Legal Terms for your records.

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to any person or entity in any jurisdiction where such distribution or use would be contrary to law or regulation. Those who access the Services from other locations do so on their own initiative and are responsible for compliance with local laws.

The Services are not tailored to comply with industry-specific regulations, such as HIPAA or FISMA. If your interactions are subject to such laws, you may not use the Services. The Services are not intended to diagnose or treat any condition or be a substitute for professional medical or mental health care. Use of the Services while driving or performing tasks that require concentration is prohibited. You are solely responsible for your use of the Services.

2. INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property

We own or license all intellectual property rights in the Services, including all content (source code, audio/video content, databases, functionality, software, website designs, etc.) and trademarks. Our content and trademarks are protected by copyright and trademark laws in the United States and globally.

Content and trademarks are provided “AS IS” for your personal, non-commercial use only. You are granted a nonexclusive, non transferable, revocable license to access the Services and download or print a copy of any portion of the content you have access to, solely for personal, non-commercial use. Any other use, including copying, reselling, reproduction, distribution, or commercial exploitation, is strictly prohibited without prior written permission.

Your Submissions and Contributions

By sending us any question, comment, suggestion, or feedback (“Submissions”), you agree to assign all intellectual property rights in such Submission to us. We are entitled to use it for any lawful purpose without compensation to you.

Contributions made through blogs, message boards, forums, or other features (“Contributions”) are also subject to this agreement. When you post Contributions, you grant us a perpetual, worldwide license to use, reproduce, distribute, and display such Contributions. You warrant that your Contributions are original, do not violate any rights, and do not contain confidential information.

3. USER REPRESENTATIONS

By using the Services, you warrant that:

1. All registration information you submit is accurate and complete.
2. You will maintain the accuracy of such information.
3. You have the legal capacity to agree to these Legal Terms.
4. You are not under the age of 13.
5. You will not use the Services for any illegal or unauthorized purpose.
6. Your use of the Services will comply with applicable laws and regulations.

We reserve the right to suspend or terminate your account if any information you provide is untrue, inaccurate, or incomplete.

4. USER REGISTRATION

You may need to register to use the Services. You agree to keep your password confidential and are responsible for all activity under your account. We may remove or change your username if deemed inappropriate.

5. PURCHASES AND PAYMENT

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Google Pay
• PayPal

You agree to provide accurate account information for all purchases and promptly update your payment details as needed. Prices may change at any time. All payments will be in US dollars. Sales tax will be added where applicable.

If you are unsatisfied with the Services, you may contact us at support@myholosync.app.

6. CANCELLATION AND SATISFACTION GUARANTEE

Purchases are nonrefundable. Subscriptions can be canceled at any time, effective at the end of the current term. If you purchased your subscription through www.myholosync.app, you may cancel within 30 days and receive a full refund under our Satisfaction Guarantee.

7. PROHIBITED ACTIVITIES

You agree not to:

• Engage in any unlawful or prohibited activities.
• Circumvent security features.
• Harass, abuse, or harm other users.
• Use the Services in a way that violates any applicable law or regulation.

8. USER-GENERATED CONTRIBUTIONS

Contributions you submit may be viewable by other users. You represent and warrant that your Contributions:

• Do not infringe on third-party rights.
• Are not defamatory, obscene, or illegal.
• Do not contain unauthorized advertising or solicitation.

9. MOBILE APPLICATION LICENSE

If you use the App, you are granted a revocable, nonexclusive license to install and use the App on devices you control. You may not decompile, reverse-engineer, or create derivative works from the App.

10. SOCIAL MEDIA

You may link your account with Third-Party Accounts (such as social media). We may access and display content from your Third-Party Accounts, subject to the terms of those platforms.

11. PRIVACY POLICY

We care about data privacy. Please review our Privacy Policy at https://www.myholosync.app/privacy/. By using the Services, you agree to be bound by our Privacy Policy.

12. COPYRIGHT INFRINGEMENTS

If you believe that any material on the Services infringes your copyright, please notify us immediately.

Contact Us

For any questions or to resolve a complaint, please contact us at: Centerpointe Research Institute 5801 NE Cornelius Pass Rd., Hillsboro, OR 97124 support@myholosync.app

Use of the eShop

• The eShop is exclusively for purchasing Centerpointe’s products and materials. 
• Placing an order constitutes an offer to purchase, subject to these Terms and our acceptance. Availability and order confirmation are at our discretion.

Product Information and Availability

• While we aim for accuracy in our product descriptions and pricing, errors may occur. We reserve the right to correct such errors without obligation to process an order based on inaccurate information.
• Products are subject to availability, and we may limit or cancel quantities purchased per person, per household, or per order.

Payment

• Payment must be made through accepted methods, and charges will be applied upon order processing. You represent and warrant that you have the legal right to use any payment method used in connection with any transaction.

Cancellation, Return, and Refund Policy

• Product-Specific Policies: Each product available for purchase on Centerpointe Research Institute’s website comes with its own set of return and refund policies, which can be found through a link in the product’s description on our e-shop. We encourage our customers to review these individual policies before making a purchase to fully understand the terms applicable to each product.

Privacy Policy

• Your privacy is important to us. Personal information collected is handled in accordance with our Privacy Policy, available on our website.

Limitations of Liability

• Centerpointe Research Institute will not be liable for any indirect, special, incidental, or consequential damages arising out of or related to the use of our eShop or the purchase of our products.
• Our liability, if found, is strictly limited to the purchase price of the product purchased.

Governing Law and Jurisdiction

• These Terms are governed by the laws of the jurisdiction where Centerpointe Research Institute is located. Any disputes will be subject to the exclusive jurisdiction of the courts of that jurisdiction.

Changes to Terms and Conditions

• We reserve the right to modify these Terms at any time without prior notice. Your continued use of the eShop following any changes indicates your acceptance of the new Terms.